What can I do if there is a problem with some of the already delivered products?Please contact us - give us your name, order number and also attach photo of the problematic product. Our team is going to contact you back with a solution to the problem and the best possible compensation.
What payment methods can I use?There are two ways in which you can pay for your online order:
1. You can use online banking/ bank transfer, but the money should be received by us before our team starts preparing your order and it goes out for delivery.
2. You can also pay cash when you receive your order.
How long does delivery take?If the order is received before 13.00 o’clock, it is going to be delivered on the same day for the territory of Brussels.
The delivery for every other region in Belgium is 3 day.
The delivery for Germany, France, Netherlands and Luxembourg is not more than 3-5 days.
Where I can order for?We deliver to every region in Belgium and we also deliver to Germany, France, the Netherlands and Luxembourg.
Is there a minimum delivery order?Да .Минималните суми за поръчки са следователно:
50евро за рамките на Брюксел
75 евро за рамките на цяла Белгия, както и съседните държави
What is the delivery charge?The delivery charge for the territory of Brussels is 5 € per order.
The delivery charge for any other region in Belgium is 7 € per order.
The delivery charge for Germany, France, The Netherlands and Luxembourg is 12 € per order.
ALL ORDERS OVER 50 € FOR BELGIUM AND OVER 100 € FOR GERMANY, THE NETHERLANDS, LUXEMBOURG AND FRANCE HAVE FREE DELIVERY!
You have a different question from the ones mentioned above?Don't hesitate to contact us!Is the delivery only for the territory of Brussels?No, it is not. You can order from any region in Belgium and also Germany, France, Luxembourg and the Netherlands.
How I can order?All of the products presented on the website could be ordered online. You just need to press the button ‘Purchase’.
Ordering online is quick and easy, you don’t even need a registration! Just press ‘Purchase’ and open your online shopping bag where you can find all of the selected by you products. After that you should follow the instructions of the system and to fill in the needed customer information.
How are the food products from my order packed and conserved?First our team is collection the products you have ordered very carefully, then all of the products are well packed and given to a courier.
We are using only high quality packaging materials. Everything fragile is also packed with care. The frozen goods are given to the courier at the last moment before delivery.